Off-the-shoulder Ivory Lace Dresses for Wedding 2020 vestido de novia
Customer satisfaction is very important to us. If there are any problems with our items, please do contact us first. We are always at your service.
In order to avoid problems, please double check your order details (size, color, style) carefully before you place the order, as our goods are processed according to requirements in your order. All placed orders are subjected to our return policy.
We only accept the return of items in their original condition. For any returns or exchanges, please make sure the items are in their original condition – unworn, unwashed, unaltered, undamaged, clean, free of lint and hair, and with tags and other intact attachments.
Items That Cannot Be Returned
For customized items, are made just for you based on your measurements, choice of fabrics and customizations. The finished images will be provided for your confirmation before shipping. You could cancel orders with maximum 40% refund of your order full cost for dissatisfaction before shipping. They can’t be returned or exchanged after shipping.
For pre-designed items, which are also made-to-order, even with standard size, may not be returned or exchanged.
Fabrics, sketches, accessories, clearance items, membership, rush service, and shipping cost are not eligible for a refund and exchange.
* Please note that we don’t accept any return or exchange without our prior confirmation.
Sizing Or Fitting Issues
As all of our dresses are hand-sewn and custom-tailored, the finished gown may vary by about 1 inch (2-3 cm) in either direction of the specified measurements. It is customary, for most, to have minor alterations to get a perfect fit. Our tailors have reserved additional fabric inside seams to allow minor alterations. In the event that you are not fully satisfied with your dress fit, we recommend finding a local tailor to make adjustments.
If your dress size differs from the specifications of your order by more than 2 inches, please feel free to choose from the following options:
You are encouraged to find a local tailor to make adjustments. In this case, we will reimburse you for up to 20% of the dress price (excluding the cost for shipping and rush service).
You may return the dress after our confirmation and we will offer a free modification service to resize your dress. You will need to prepay for the cost of return shipping, which will be reimbursed by us after the dress arrived, upon presentation of the shipping receipt. We offer maximum 30USD for shipping.
Please understand that in the event that items that do not fit properly but are in accordance with the specifications you requested, the items cannot be returned or exchanged. We recommend that you look for a local tailoring service at your own cost. Please note that if your order specifications differ greatly from the final sizing request, resizing may not be possible.
Color Deviation Issues
Color charts on our website have been adjusted to accurately represent color swatches, however, color representations vary by monitors. There may be minor differences in color as different fabrics vary in color properties, and fabrics in different batches might have a slight difference. This is not a quality issue. Please note that in the event that a client is unhappy with her dress color, we cannot accept returns and exchanges. We recommend that you order fabric swatches online or view them in person before placing your dress order.
Exchanges are only allowed for items that are defective, wrongly shipped or damaged upon receipt. All items can only be exchanged once for a replacement of the same price; please be aware that we will issue the replacements only after returned items are received.
We do not offer exchanges for items in other conditions at this time. If you purchased your items on NarsBridal and would like to exchange them for a different size or style, you will need to return the items for a refund and place a new order on NarsBridal. (Note: A restocking fee will be charged in such case. Shipping and handling fees will not be refunded.)
Defective, Damaged Or Mis-Shipped Items
For defective, damaged, or miss-shipped items (the item shipped was not the item ordered), the issue must be reported within 3 days upon receiving the shipment. Please provide credible pictures or videos to show the defect, damage or proof of miss-shipment during your return request. Once this has been verified, you can return the items with our authorization. Return shipping fees will be prepaid on your part and reimbursed by us during refund upon presentation of the shipping receipt. (Note: Refunds for the return shipping fees are calculated using the lowest cost shipping method. Items returned via expedited shipping methods will only be refunded an amount equal to the lowest cost shipping method).
You will receive a replacement or a full refund for defective, damaged, or miss-shipped items. For all other returns, shipping and handling fees will not be refunded.
This is a made-to-order product. Romantic tulle layers feature multiple types of lace florals throughout—as an off-the-shoulder corset bodice features a lace-up back. The back of the gown flares out into a luxurious train detail—bringing the magic and drama to this secret-garden style with showstopping detail. It can be custom made to your exact measurements. *Colors may photograph differently under studio lighting. Custom size is recommended, t